The Sjögren's Foundation
The Sjögren's Foundation is a nonprofit dedicated to increasing awareness, providing support, and advancing research for Sjögren's, a systemic autoimmune disease that affects up to four million Americans. The Foundation offers educational resources and patient support services, advocates for improved healthcare policies, and funds research into diagnosis and treatment.
Their Drupal website hadn't been updated in six months. The auto-renewal system wasn't processing payments correctly, and marketing staff were overwhelmed with manual workarounds. Bright Plum moved the site to more reliable hosting and refactored all custom code to follow Drupal best practices. The result is a stable platform that lets the Foundation focus on its mission instead of putting out technical fires.
Crisis resolution in 90 days
Took an unmaintainable website carrying 6+ months of security vulnerabilities and made it stable, working through the holiday season to meet the Foundation's urgent needs.
Automation that ended staff burnout
Reduced manual workload by an estimated 25 to 30 hours per month by automating member renewals, data exports, and account management.
Fixed critical revenue operations
Rebuilt the auto-renewal membership system to process payments reliably, stop duplicate notifications, and keep revenue flowing.
A better member experience
Implemented member-specific pricing and streamlined access to resources for the Sjögren's patient community.
Membership automation and revenue protection
The auto-renewal system required staff to manually track expirations and process renewals. Members were receiving duplicate emails, or no notifications at all, which caused confusion and risked lost revenue.
We rebuilt the entire system using proper batch processing, automated member-status updates, and reliable notification workflows. The new system processes monthly renewals automatically, sends 3-day expiration warnings, and handles account suspensions without staff intervention.
Tools for administrative efficiency
Staff were spending excessive time on manual data entry and couldn't export member information for analysis or reporting.
We added custom reporting columns to the admin interface, implemented CSV export for member data, and trained staff on Drupal's native capabilities. The Foundation now manages its membership database and makes decisions from real data instead of manual entry.
Maximizing value for members
The online shop and member-pricing system were unreliable, with all prices visible to non-members and manual processes for conference registration.
We implemented member-specific pricing with automatic discounts, enhanced the product-management interface, and added new product types for conferences. Members now see the right renewal prompts, which cuts confusion and makes the value of membership clear.
Content management editors can own
The Foundation's staff needed better tools to manage a growing content library and communicate with their community.
We put content management back in the hands of non-technical staff. Editors can surface critical information on the homepage, and images can be uploaded, aligned, and formatted easily, without breaking accessibility.
Peace of mind and operational confidence
We established proactive communication through shared Slack channels, implemented staging environments with visual regression testing, and created deployment schedules that avoid critical business periods.
We maintain security updates, suggest improvements, and monitor renewals in real time, so the Foundation's staff can focus on patient advocacy instead of technical troubleshooting.
Your site could run this quietly, too.
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