Our White-Glove Approach to Drupal Support

We help transform your Drupal site from a source of complaints to a reliable tool.

What "White-Glove" Actually Means

White-glove Drupal support and maintenance means we're not just fixing what breaks. We're actively preventing problems, optimizing performance, and helping you maximize your Drupal investment.

We prevent problems

Automated testing catches issues before they reach your users.

We adapt to your needs

Whether you require a structured retainer or a flexible bucket of hours.

We respond like humans

Every ticket gets acknowledged by a real person within 24 business hours.

We explain everything

Ticketing and monthly reports that actually tell you what we prevented and what opportunities we see.

Brightplum expositor

Bright Plum delivered on an incredibly short timeline to meet, and everything was deployed on time as expected."

J. McIntyre, MERGE

Your First 30 Days: From Handoff to Stability

week 1

Discovery & Assessment

We start by understanding your complete digital ecosystem—not just the Drupal installation, but how it fits into your organization's workflow.

 

What we evaluate:

  • Current site architecture and performance baselines
  • Content management workflows and approval processes
  • Integration points with third-party systems
  • User access patterns and permissions structures
  • Technical debt and maintenance planning
week 2

Environment & Testing Setup

We establish the foundation for reliable Drupal website maintenance services by setting up proper development workflows and automated testing.

 

What we implement:

  • Automated regression testing setup (up to 10 pages initially)
  • Performance monitoring and alerting
  • Integration points with third-party systems
  • Secure backup verification and restoration testing
  • Development and staging environment optimization
week 3

Team Integration & Process Alignment

We start by understanding your complete digital ecosystem—not just the Drupal installation, but how it fits into your organization's workflow.

 

What we evaluate:

  • Current site architecture and performance baselines
  • Content management workflows and approval processes
  • Integration points with third-party systems
  • User access patterns and permissions structures
  • Technical debt and maintenance planning
week 4

Optimization & Strategic Planning

With the foundation solid, we focus on improvements and long-term planning for your Drupal support services.

 

What we deliver:

  • Performance optimization recommendations
  • Strategic roadmap for upcoming Drupal updates and enhancements
  • Security assessment and hardening plan
  • First monthly maintenance report
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Our Quality Standards: What You Can Always Expect

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Transparent Communication

You'll never wonder what we're working on or why something is taking time. Our approach includes:

  • Plain-language explanations - no unnecessary technical jargon
  • Proactive status updates - especially for complex issues
  • Monthly reports that explain what we prevented, not just what we fixed
  • Strategic recommendations based on what we observe
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Expert Problem-Solving

With over 45 years of collective Drupal expertise, we identify and resolve root causes. Our team understands how Drupal modules interact and impact performance across complex platforms. We proactively identify performance bottlenecks, optimize code where possible, and detect potential issues before they affect your users. 
Our experience managing platforms serving thousands of users allows us to provide strategic recommendations that go beyond the immediate fix to strengthen your entire digital infrastructure.

Automated testing

Automated Testing: Your Safety Net

Every change we make goes through automated regression testing. When we implement updates, security patches, or new features, our testing suite verifies that existing functionality continues to work as expected. This proactive approach catches potential conflicts before they reach your live site, ensuring that improvements don't inadvertently disrupt critical workflows or user experiences.

Supporting Your Team's Success

For Content Creators

We optimize the editorial experience so your team can focus on creating great content instead of fighting with the CMS.

  • Streamlined workflows - fewer clicks, clearer interfaces
  • Training and documentation - tailored to your team's actual work
  • Custom authoring tools - when standard Drupal falls short

For Administrators

We handle the technical complexity so you can focus on strategy and stakeholder management.

  • Proactive monitoring - we catch issues before they impact users
  • Strategic guidance - roadmap planning and technology decisions
  • Emergency response - immediate escalation for critical issues

For Leadership

We provide the visibility and reliability you need to confidently invest in your digital presence.

  • Clear reporting - ROI-focused metrics and strategic insights
  • Risk mitigation - proactive security and performance management
  • Budget predictability - transparent pricing and strategic planning
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Ready to Get Started?

Contact us to begin your path to Drupal stability. Here’s what your next steps look like:

  1. Discovery call - we discuss your current challenges and goals
  2. Technical assessment - we evaluate your current setup (no charge)
  3. Proposal and planning - customized approach based on your needs
  4. 30-day onboarding - systematic transition to white-glove support
Contact Us