Choose your support level
Every organization has different needs. Whether you want comprehensive monthly support or prefer flexible hours you can use as needed, we'll keep your Drupal site secure, fast, and reliable.
Every package is infused with our white-glove service:
Proactive, not reactive
We spot issues before they become emergencies.
No rotating cast of strangers
Our team learns your site and your goals, inside and out.
Clear communication
Real timelines, honest estimates, and regular updates.
Support Retainers
Perfect for organizations that want consistent, ongoing care with predictable pricing and priority response. You get the dedicated care you need in a package that fits your budget. Whether you want to just keep the lights on, improve your connection with your audience, or unlock your site's full potential for growth, we meet you where you are.
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Security updates
We apply the latest security patches to your Drupal core and contributed modules, protecting your site from vulnerabilities and keeping you ahead of potential threats. |
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Bug fixes
We identify and resolve issues that affect your site's functionality, from broken features to display problems, ensuring everything works as intended. |
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Backup verification
We confirm your automated backups are running correctly and test restore procedures to ensure your data is truly protected when you need it most. |
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24 hour weekday response time
Standard: 24 business hours |
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Monthly reports
Standard: Included |
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Basic SEO
Standard: Yearly |
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Automated Testing
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Automated visual regression testing
Our automated system takes screenshots of key pages after updates, comparing them to detect any unintended visual changes or broken layouts. |
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Code clean-up
We review and optimize your site's codebase, removing unused modules, cleaning up deprecated code, and ensuring everything follows current best practices. |
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Under 2-sec performance optimizations
Enhanced: Yearly |
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WCAG 2.1/2.2 Accessibility improvements
Enhanced: Quarterly report |
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Drupal training
Enhanced: Documentation |
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Proactive planning
We review your site to identify upcoming needs, recommend improvements, and plan strategic enhancements aligned with your organizational goals. |
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Automated integration testing
We create automated tests for your custom functionality and third-party integrations to ensure critical workflows continue working after updates. |
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Automated Usability Testing
We conduct user interviews and analyze how visitors navigate your site to identify friction points and opportunities for improving user experience. |
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Strategy First Strategic Marketing Audit
We provide a simple process that audits your current marketing efforts, map the competitive landscape, and create a core message with your ideal stakeholder persona. |
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Design refresh
We update visual elements, layouts, and user interface components within your current site’s structure to keep your site looking modern and aligned with current design trends. |
Standard
Enhanced
Premium
A La Carte Bucket Hours
You can purchase a set number of prepaid hours that do not require a retainer contract and never expire. You still get the same white-glove service and the same expertise. Perfect for organizations that have only occasional needs with flexible timelines. Use them as you see fit.
"The team at Bright Plum are excellent partners! They took over support and enhancements of our Drupal publishing platform and continue to provide us with great service and smart, customized solutions."
Understanding Support vs. New Projects
What counts as support?
Bug fixes, security updates, performance optimization, content support, and feature enhancements that work within your existing site structure.
When does something become a separate project?
Major feature additions, complete redesigns, or extensive custom development that requires significant discovery and planning.
The line isn't always clear upfront, and that's okay. When you bring us a request, we'll always be honest about whether it fits within your support hours or needs to be scoped as a separate project. Our goal is to maximize the value you get from your support investment.
Frequently Asked Questions
Do you work with agencies?
Absolutely. We partner with agencies to handle the technical Drupal work while you focus on design, strategy, and client relationships. We can work under your brand or directly with your clients.
What if I need more hours than my package includes?
No problem. Additional hours are available at our standard rate, and we'll always get approval before exceeding your monthly allocation.
Can I change packages?
Yes, we can adjust your support level at renewal time, or you can add extra hours during your contract period as needed.
How quickly do you respond to issues?
We respond to all support requests within 24 hours during business hours. Critical issues (site down, security problems) get immediate attention.
Do you handle hosting?
We work with your existing hosting setup and can coordinate with your hosting provider, but we don't manage hosting directly. We're happy to recommend trusted hosting partners if needed.
What happens to unused hours?
Unused hours roll over throughout your contract period. At renewal, we'll work with you to adjust your package based on your actual usage patterns.
What is not included in support?
Major feature additions, complete redesigns, or extensive custom development that requires significant discovery and planning. The line isn't always clear upfront, and that's okay. When you bring us a request, we'll always be honest about whether it fits within your support hours or needs to be scoped as a separate project.
Ready to Experience White-Glove Drupal Support?
Not sure what plan's right for you?
Every organization is different. If you're not sure how much support you need, or just want to talk it through, we're happy to help. We'll learn about your setup, discuss your goals, and help you find the right fit.